Use cases
By leveraging Authentication via Vneid APIs, banks can ensure that they provide secure, efficient, and compliant services to their customers across various use cases.
1. Digital Onboarding for New Bank Customers
- Scenario: A customer wants to open a new bank account online without visiting a physical branch.
- Benefits: The customer enjoys a fast, seamless onboarding experience, reducing manual checks by the bank and ensuring compliance with KYC and AML regulations.
- The system initiates a data sharing request with VNeID to retrieve the customer's identification details.
- Biometric validation (face matching) is conducted using VNeID to ensure the customer’s identity matches the captured image.
- After verification, the API checks whether the customer's ID is valid, their age is over 18, and ensures they are not on any blacklist.
- The customer verifies their phone number via OTP, and upon success, the account is created in T24.
2. Mobile App Registration
- Scenario: A bank wants to offer quick and secure mobile app registration.
- Benefits: Enhanced security through VNeID’s biometric authentication reduces the risk of fraudulent accounts, streamlining the registration process.
- Customers are required to authenticate via VNeID using their national ID and biometric data (face matching).
- The system cross-checks the user's details with VNeID to confirm identity and validity of credentials.
- The system generates an OTP for further validation, ensuring only the legitimate user is registered on the mobile app.
3. Credit Card Issuance
- Scenario: A bank offers credit card services that require strict identity checks due to higher fraud risk.
- Benefits: Automating identity verification through VNeID ensures higher accuracy in credit card issuance, reducing the risk of identity theft and fraud.
- The customer’s identity is validated via VNeID, ensuring their ID is authentic and still valid.
- Face authentication is used to match the customer's photo in real-time with VNeID records.
- The customer’s name is checked against blacklists, ensuring regulatory compliance before proceeding with card issuance.
4. Loan Application
- Scenario: A customer applies for a personal loan via the bank’s online platform.
- Benefits: The VNeID integration allows the bank to swiftly verify the identity and financial integrity of the applicant, reducing approval time and fraud risk.
- The system fetches the customer’s ID details and performs biometric validation with VNeID.
- It checks for ID validity, blacklist status, and confirms the customer is over 18 years old.
- Once verified, the system proceeds with loan assessment and approval.
5. Account Recovery
- Scenario: A customer has forgotten their online banking login credentials and wants to recover their account securely.
- Benefits: The secure VNeID and OTP verification ensures only the rightful account owner can recover their credentials, reducing the risk of unauthorized access.
- The customer initiates an account recovery request, and the system requests VNeID for identity verification using face authentication and ID matching.
- Once verified, the system sends an OTP to the customer for additional verification.
- Upon successful OTP validation, the customer can reset their credentials.
