Use cases

1. Check customer eligibility for secured loan journey

API 

GET /get-savings-account-for-loan-by-cif

Purpose

To verify whether the customer has eligible savings accounts before entering the secured loan or overdraft application journey.

Scenario

A customer starts a secured loan or overdraft application from a digital channel. The channel needs to check whether the customer owns eligible VND online savings accounts that can be used as collateral before allowing the customer to continue.

System action

• The channel system triggers the
  /get-savings-account-for-loan-by-cif API with the customer's CIF.
• The service retrieves the customer's savings accounts from the banking system.
• The channel checks whether the customer has eligible savings accounts based on business rules:
  • Savings account currency is VND.
  • Savings account channel is Online.
    • If eligible savings accounts exist:
      • Display the option to apply for saving loan/OD.
      • The channel allows the customer to continue the secured loan journey.
    • If no eligible savings accounts exist:
      • The channel prevents the customer from entering the secured loan journey.

Outcome

The customer's eligibility is determined successfully, allowing eligible customers to proceed with secured loan application.

Benefit

• Ensures only eligible customers can access the secured lending journey.
• Prevents loan applications with invalid collateral.
• Improves customer experience by providing early eligibility checking.

2. Display savings accounts for collateral selection

API

GET /get-savings-account-for-loan-by-cif

Purpose

To retrieve and display customer's eligible savings accounts, allowing customers to select one or multiple savings accounts as collateral for secured loans or overdraft facilities.

Scenario

A customer passes the AML check and proceeds with the secured loan application. The customer needs to view available savings accounts and select savings accounts to use as collateral.

System action

• The channel system invokes the
  /get-savings-account-for-loan-by-cif API with the customer's CIF.
• The service retrieves the customer's eligible savings accounts.
• The channel filters and displays the eligible savings account list.
• The customer selects one or multiple savings accounts as collateral for the loan application.

Outcome

The customer successfully views and selects eligible savings accounts for collateral registration.

Benefit

• Provides customers with a clear view of available savings accounts.
• Supports multiple savings account selection for collateral.
• Ensures accurate collateral information is used during loan processing.